One of the key strengths to a successful business in this industry is to be creative with the merchandise.
With customer returned merchandise you will see all kinds of goods come through your warehouse, everything from Electronics, Housewares, Hardware, Toys, Furniture, Clothing, Patriotic items and more. Working with customer returns is more than knowing just your product niche; you also have to know how to sell products within a variety of quality conditions. A truckload of customer returns will not only include a mixture of products but also a variety of product conditions including; new, open box, scratch & dent, shelf-pulls, and damaged items. Getting creative is essential for moving not only the good products but also the less desirable products. A common challenge that many startups have is trying to make money by focusing only on the good items without a plan for the not so good items. It can be very challenging to move products that have missing pieces or have broken parts, but you have to remember there is a recovery value for everything.