If you are in business than you have probably been burnt once or twice, unfortunately this is just a part of life. No matter what you sell or what type of service you provide you will always find those that are unhappy, no matter how hard you try to please there are some that cannot be satisfied. In situations like these it’s critical that your responsibilities to the client are spelled out and in writing. This is not only for your protection but their protection as well. Contracts are the basis for business and have been in use since ink touched paper, they provide not only peace of mind for the buyer but the legal protection of all parties involved. If you are not using them you should think about starting, without some type of contract between parties you are left unprotected and defenseless against anothers whim, confusion or misunderstanding. You will be left with a he said she said scenario and that’s not good when you are talking dollar and cents.